Service Encounter Blog 3: Fossil

Name of the service firm: Fossil Type of service: Pre and Post sales service Date: 22nd July 2018   Chapter service encounter relates to: Chapter 8: Managing the Firm’s Physical Evidence Chapter 11: Defining and Measuring Customer Satisfaction Chapter 12: Defining and Measuring Service Quality Chapter 13: Complaint and Service Recovery Management   Price: $300 Encounter: Continuing from my previous post where I shared …

Service Encounter Blog 2: Air Canada

Name of the service firm: Air Canada Type of service: Airline Date: 17th July 2018   Chapter service encounter relates to: Chapter 7: Managing the Service Communication Process p.171 Developing Communication Strategies for Professional Service Providers p.189 Chapter 9: The Importance of Service Personnel p.231 Chapter 10: Managing Consumer Service Perceptions p.271   Price: $550 Encounter: Month ago me and …

How To: Find your next hike

Hi Guys, In this post, I will show you how to find and plan your next hike easily. Finding a perfect hike is not an easy job and takes lot of efforts and planning to do. Finding the proper route to reach there is the most difficult part. Also, you need to know the difficulty of the hike. So, to …

Guide To: Packing your Rucksack

Hi Guys, This post is all about how to pack your Rucksack when you go for trekking. While going for trekking, having essentials in as lighter possible rucksack is of most important. You don’t want to climb the mountain with a heavy rucksack. In this blog, I have included a small podcast of how to effectively pack your rucksack. Also, …

Guide To: Rappelling

Hi Guys, Today, in this blog, I will show you how to do rappelling. I learned this activity while on my way to Bhrigu Lake. It is a very important and useful mountain descending skill. Rappelling is basically descending a vertical rock or a surface using double rope tied around your body and fixed at a higher point. It is …

Ready to Lost, Will You Join?

Hi guys, today in this blog, I will share top 4 activities to do en route Manali(India). These activities are my personal favorites. We did these activities while travelling to Manali. So let’s get started.   1) River Rafting Manali, a small hill station in Himachal Pradesh, embraced by stunning mountain range on one side and beautiful cascading river on the …

Open Your Wings And Get Ready To Fly

4300 m above sea level, almost frozen, we were about to reach our destination – “Bhrigu Lake”. After 2 days of continuous climbing, we were very excited to see the sacred lake. It was a thrilling journey with lots of amazing moments and struggles. We were a group of 15 people who shared a same mindset of getting lost. Getting …